QUICLIX – TERMS OF USE, SERVICE CONDITIONS & PLATFORM POLICIES
(Users | Providers | Service Professional)
Effective Date: 29 /March / 2026
---
1. ABOUT QUICLIX
Quiclix is a technology platform owned and operated by Salespeed Innovative Private Limited. The platform enables Users to connect with independent third-party Service Providers for various services.
Quiclix does NOT provide services directly and does NOT employ any service professionals. All services are provided by independent Providers.
---
2. ACCEPTANCE OF TERMS
By accessing, registering, or using the Quiclix platform, you agree to be bound by these Terms, including all policies such as Privacy Policy, Refund Policy, and Cancellation Policy.
If you do not agree, please do not use the platform.
---
3. DEFINITIONS
Platform: Quiclix mobile app/website
User: Customer booking services
Provider: Registered service agency/vendor
Service Professional: Individual engaged by Provider
Booking: Confirmed service request
OTP/Happiness Code: Service completion verification
---
================ USER TERMS =================
4. ELIGIBILITY
User must be at least 18 years old and provide accurate information.
5. ACCOUNT RESPONSIBILITY
User is responsible for maintaining account confidentiality and all activities under their account.
6. SERVICE FLOW
User places booking → Provider receives request → Provider assigns Service Professional → Service completed → OTP confirmation.
7. PRICING
Prices may be fixed, estimated, or inspection-based. Final charges may vary based on actual work done.
8. PAYMENTS
Payment can be made via UPI, Card, Wallet, or COD.
Quiclix acts only as a payment facilitator.
9. CANCELLATION
Free cancellation before Provider acceptance.
Charges may apply after acceptance.
No cancellation after service has started.
10. REFUND POLICY
Refund may be provided if:
- Service not delivered
- Wrong service provided
- Verified complaint
No refund if service is completed satisfactorily or customer unavailable.
11. REWORK POLICY
Limited rework window applicable for service defects only.
12. USER RESPONSIBILITIES
User must provide safe working conditions and not misuse services.
13. DAMAGE & CLAIMS
Must be reported within 24 hours. Provider will be responsible.
14. PROHIBITED ACTIVITIES
No abuse, fraud, illegal activity, or bypassing the platform.
15. LIMITATION OF LIABILITY
Services are provided on an “as is” and “as available” basis.
Quiclix does not guarantee the accuracy, reliability, or quality of services provided by Providers.
To the fullest extent permitted by law, Quiclix shall not be liable for:
- Any damages arising from use or inability to use the platform
- Errors or inaccuracies in listings or transactions
- Actions, omissions, or misconduct of Providers or Service Professionals
Maximum liability shall be limited to ₹5,000 or service value (whichever is lower).
---
================ PROVIDER TERMS =================
16. PROVIDER STATUS
Provider is an independent contractor and not an employee, agent, or partner of Quiclix.
17. ONBOARDING
Provider must submit KYC, business proof, and bank details.
18. SERVICE RESPONSIBILITY
Provider is solely responsible for service delivery, quality, safety, and customer satisfaction.
19. SERVICE PROFESSIONALS
Provider is fully responsible for hiring, verification (including police verification), training, supervision, and conduct of Service Professionals.
Quiclix has NO direct relationship with Service Professionals.
20. PAYMENTS
Commission will be deducted by Quiclix. Remaining amount settled to Provider.
21. SERVICE QUALITY
Provider must maintain professional standards and comply with all applicable laws.
22. CUSTOMER INTERACTION
Provider and Service Professionals must maintain professional and respectful conduct.
23. INDEMNITY
Provider agrees to indemnify, defend, and hold harmless Quiclix, its company, directors, employees, and affiliates from any claims, damages, losses, or liabilities arising from:
- Service delivery
- Actions of Service Professionals
- Customer disputes
- Legal violations
24. NON-CIRCUMVENTION
Provider shall not bypass the platform or engage in direct transactions with customers obtained through Quiclix.
25. DATA PRIVACY
Provider shall not misuse or disclose customer data.
26. PENALTIES & TERMINATION
Quiclix reserves the right to impose penalties, suspend, or terminate Provider accounts for violations or misconduct.
---
================ SERVICE PROFESSIONAL TERMS =================
27. RELATIONSHIP
Service Professional is engaged by Provider and not by Quiclix.
28. REGISTRATION
Registration is done through Provider with valid documents.
29. SERVICE EXECUTION
Service Professional must complete assigned work and close service using OTP.
30. CONDUCT
Professional behavior is mandatory. Fraud, theft, harassment, or illegal activity is strictly prohibited.
31. PAYMENT
Payments are handled solely by Provider. Quiclix is not responsible.
32. LIABILITY
Service Professional is responsible for their actions, including any damage or misconduct.
33. TERMINATION
Provider has full authority to onboard or remove Service Professionals.
---
================ PAYMENT, REFUND & CANCELLATION =================
34. PAYMENT FLOW
Customer → Quiclix → Provider
35. PLATFORM FEES
Commission and/or convenience fee may apply.
36. REFUND PROCESS
Refunds, if applicable, will be processed after verification within a reasonable timeline.
37. CANCELLATION CHARGES
Before acceptance: Free
After acceptance: Chargeable
After service start: Not allowed
---
================ PRIVACY =================
38. PRIVACY POLICY
Your use of the Services is governed by our Privacy Policy.
By using the platform, you consent to the collection, storage, and use of your information in accordance with the Privacy Policy.
---
================ SAFETY & FRAUD CONTROL =================
39. SECURITY SYSTEM
OTP verification, GPS tracking, and call monitoring may be used to ensure safety and service quality.
40. FRAUD CONTROL
Quiclix reserves the right to monitor activities and take strict action against suspicious or fraudulent behavior.
---
================ LEGAL TERMS =================
41. NO LIABILITY
Quiclix shall not be liable for service execution, damages, losses, fraud, or misconduct by Providers or Service Professionals.
42. DISCLAIMER
The platform is provided on an “as is” and “as available” basis without warranties of any kind.
43. INDEMNIFICATION
You agree to indemnify and hold harmless Salespeed Innovative Private Limited, its affiliates, and employees from any claims, damages, liabilities, or legal actions arising from:
- Your use of the platform
- Violation of these Terms
- Infringement of any third-party rights
44. TERMINATION
Quiclix reserves the right to suspend or terminate any account without prior notice in case of:
- Violation of Terms
- Fraud or misuse
Users may terminate their account at any time by contacting support.
45. FORCE MAJEURE
Quiclix shall not be liable for delays or failure due to events beyond control, including natural disasters or government actions.
46. DISPUTE RESOLUTION
All disputes shall be resolved through arbitration. Jurisdiction: Patna, Bihar.
47. GOVERNING LAW
These Terms shall be governed by the laws of India.
48. MODIFICATIONS
Quiclix reserves the right to update or modify these Terms at any time. Continued use constitutes acceptance.
================ PENALTY, CHARGES & ENFORCEMENT POLICY ================
49. PENALTY FRAMEWORK
Quiclix reserves the right to impose penalties, deductions, or corrective actions on Providers for non-compliance with platform standards, policies, or service expectations.
Penalties may include but are not limited to:
- Late arrival or delay in service
- Cancellation after accepting booking
- No-show for confirmed booking
- Poor service quality
- Customer complaints (validated)
- Misconduct or unprofessional behavior
- Fraudulent activity
- Overcharging customers
- Attempt to bypass platform (offline dealing)
- Use of fake documents
- Safety violations
---
50. TYPES OF PENALTIES
Depending on the severity of the violation, Quiclix may take one or more of the following actions:
- Monetary penalty (deduction from earnings)
- Temporary suspension of account
- Permanent deactivation
- Reduction in booking allocation
- Legal action (in severe cases)
---
51. PENALTY DEDUCTION
- Penalties may be directly deducted from Provider’s wallet, earnings, or pending settlements.
- Provider agrees to such deductions without dispute upon violation confirmation.
---
52. REPEAT VIOLATIONS
- Repeated violations may result in stricter penalties.
- Multiple complaints or misconduct cases may lead to permanent removal from platform.
---
53. SERVICE PROFESSIONAL PENALTIES
Provider is responsible for enforcing penalties on their Service Professionals.
Quiclix shall not directly penalize Service Professionals but may:
- Direct Provider to take action
- Suspend Provider account for failure to control personnel
---
54. CUSTOMER-RELATED PENALTIES
Quiclix may also take action against Users for:
- Fake bookings
- Repeated cancellations
- Misbehavior
Actions may include:
- Account suspension
- Booking restrictions
---
55. FINAL DECISION RIGHTS
All penalty decisions made by Quiclix shall be final and binding.
Quiclix reserves full discretion in determining:
- Violation severity
- Penalty amount
- Enforcement action
---
56. NO LIABILITY FOR PENALTY ACTION
Provider agrees that penalty enforcement is part of platform governance and shall not hold Quiclix liable for any loss of income, reputation, or business arising from such actions.
---
---
FINAL CONSENT
☑ I agree to the Terms & Conditions and understand that Quiclix is only a platform connecting Users and Providers.
---
MANDATORY NOTICE
“Quiclix is a technology platform. Services are provided by independent Providers. Quiclix does not provide services directly.”
