QUICLIX – REFUND, CANCELLATION & REWORK POLICY
Effective Date: 29 / March/ 2026
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1. INTRODUCTION
This Refund, Cancellation & Rework Policy governs all bookings made on the Quiclix platform.
By using Quiclix, Users, Providers, and Service Professionals agree to this policy.
“Quiclix is only a technology platform. Services are delivered by independent Providers. Refund decisions are made based on platform guidelines, verification, and discretion of Quiclix.”
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================ CANCELLATION POLICY =================
2. CANCELLATION BY USER
a) Before Provider Acceptance:
- Cancellation is FREE
- No charges applicable
b) After Provider Acceptance:
- Cancellation charges may apply
- Charges may vary depending on service type, time, and resource allocation
c) After Service Start:
- Cancellation is NOT allowed
- Full or partial service amount may be charged
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3. CANCELLATION BY PROVIDER
- Provider should not cancel after accepting a booking
- Repeated cancellations may attract penalties, suspension, or reduced bookings
- In unavoidable situations, Provider must inform in advance
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4. NO-SHOW CASES
If User is unavailable at service location:
- Waiting charges may apply
- Booking may be marked as completed or cancelled with applicable charges
If Provider/Service Professional does not show up:
- Booking may be reassigned or cancelled
- User may be eligible for refund
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================ REFUND POLICY =================
5. ELIGIBILITY FOR REFUND
Refund may be considered in the following cases:
- Service not delivered
- Wrong service provided
- Duplicate payment or billing error
- Verified complaint (quality issue, incomplete work, misconduct)
- Cancellation by Quiclix due to provider unavailability
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6. NON-ELIGIBILITY FOR REFUND
Refund will NOT be provided if:
- Service completed satisfactorily
- Issue not reported within 24 hours
- User denies service after Provider arrival
- Incorrect booking details provided
- Minor dissatisfaction without valid reason
- Violation of Terms or fraudulent activity
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7. REFUND PROCESS
- User must raise request via app/support within ___ days
- Booking ID, reason, and supporting evidence required
- Case will be reviewed by Quiclix team
- Provider input may be considered
- Final decision will be taken by Quiclix and shall be binding
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8. REFUND TIMELINE
- Approved refunds processed within 5–7 business days
- Refund credited to original payment mode
- Timeline may vary depending on payment gateway/bank
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9. PARTIAL REFUNDS
Partial refunds may be issued depending on:
- Work completed
- Issue severity
- Evidence provided
- Cost of materials or time already invested
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================ REWORK / WARRANTY POLICY =================
10. REWORK ELIGIBILITY
Rework may be provided if:
- Service defect reported within ___ hours
- Issue directly related to service quality
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11. REWORK CONDITIONS
- Same Provider or alternate Provider may be assigned
- No additional cost for valid rework cases
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12. REWORK LIMITATIONS
Rework will NOT be applicable if:
- Issue caused by User misuse or negligence
- External damage after service completion
- Delay in reporting beyond allowed time
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================ PAYMENT & REFUND FLOW =================
13. PAYMENT FLOW
Customer → Quiclix → Provider
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14. REFUND SOURCE
Refunds may be processed from:
- Provider settlement or earnings
- Platform wallet
- Adjustment in future bookings
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15. PROVIDER RESPONSIBILITY
Provider is responsible for service quality and customer satisfaction.
In applicable cases, refund amounts may be deducted from Provider’s earnings, wallet, or pending settlements.
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================ DISPUTE HANDLING =================
16. DISPUTE RESOLUTION
- All refund requests are subject to verification
- Quiclix may mediate between User and Provider
- Final decision shall be at Quiclix’s sole discretion and binding
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17. EVIDENCE REQUIREMENT
User may be required to provide:
- Photos/videos
- Call or chat records
- Service-related proof
Failure to provide evidence may result in rejection of refund request.
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================ IMPORTANT DISCLAIMERS =================
18. PLATFORM ROLE
Quiclix acts only as a facilitator and does not guarantee service outcomes, timelines, or behavior of Providers/Service Professionals.
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19. LIMITATION OF LIABILITY
Refunds, if any, are limited in nature and shall not create additional liability on Quiclix beyond defined limits.
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20. FRAUD CONTROL
Fake, abusive, or misleading refund claims may result in:
- Account suspension
- Permanent ban
- Legal action
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21. POLICY ENFORCEMENT
Quiclix reserves the right to:
- Approve or reject refund requests
- Adjust refund amounts
- Take action against Users or Providers in case of misuse
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================ POLICY UPDATES =================
22. POLICY UPDATES
Quiclix reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance.
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================ CONTACT =================
23. CONTACT
Salespeed Innovative Private Limited
Email: info@quiclix.com
Phone: +91 9873562087
Address: ______________________
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================ FINAL NOTE =================
By booking a service on Quiclix, you acknowledge that:
- Refunds are not automatic
- Each case is reviewed individually
- Provider is responsible for service delivery
- Quiclix is only a platform facilitating the transaction
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⚠️ IMPORTANT NOTICE
“Quiclix is a technology platform. Services are provided by independent Providers. Quiclix does not provide services directly and shall not be held responsible for service execution.”
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