QUICLIX – CANCELLATION POLICY
(App Ready – Final Detailed Version)
Effective Date: 29 /March/ 2026
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1. INTRODUCTION
At Quiclix, operated by Salespeed Innovative Private Limited, we aim to provide a seamless and reliable experience for all users.
This Cancellation Policy governs all bookings made on the Quiclix platform.
“Quiclix is a technology platform that connects Users with independent Service Providers. Quiclix does NOT provide services directly.”
By using the platform, Users, Providers, and Service Professionals agree to this policy.
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================ GENERAL POLICY =================
2. GENERAL TERMS
- Cancellations must be made through the Quiclix app or official customer support
- Cancellation eligibility and charges depend on:
- Service type
- Timing of cancellation
- Resource allocation
- Cancellation charges, if applicable, will be displayed during booking or communicated
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================ CANCELLATION BY USER =================
3. FREE CANCELLATION
- Cancellation is FREE if done before Provider accepts the booking
- No charges applicable
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4. AFTER PROVIDER ACCEPTANCE
- Cancellation may attract charges
- Charges depend on:
- Time remaining before service
- Service type
- Preparation or allocation done
- Repeated cancellations may result in:
- Account restrictions
- Temporary suspension
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5. AFTER SERVICE START
- Cancellation is NOT allowed
- Full or partial amount may be charged
- Charges may include:
- Visit fee
- Labor charges
- Material cost (if used)
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6. LAST-MINUTE CANCELLATION
- Cancellation close to scheduled time may attract higher charges
- Charges may be fixed or percentage-based
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7. NO-SHOW POLICY (USER)
If User is unavailable or unresponsive at scheduled time:
- Waiting charges may apply
- Booking may be marked as completed or cancelled
- No refund may be issued
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8. RESCHEDULING
- Users may reschedule instead of cancelling
- Subject to Provider availability and approval
- Charges may apply in certain cases
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================ CANCELLATION BY PROVIDER =================
9. PROVIDER CANCELLATION
- Providers should not cancel after accepting bookings
- Repeated cancellations may result in:
- Penalties
- Reduced order allocation
- Suspension or deactivation
- In unavoidable situations, Provider must inform in advance
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10. SERVICE UNAVAILABILITY
If Provider cancels or is unavailable:
- Booking may be reassigned to another Provider, OR
- Booking may be cancelled
User will be offered:
- Full refund OR
- Rescheduling option
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11. NO-SHOW POLICY (PROVIDER)
If Provider/Service Professional fails to arrive:
- Booking may be reassigned or cancelled
- User may be eligible for refund
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================ SPECIAL CASES =================
12. EMERGENCY / FORCE MAJEURE
- No penalties for cancellations due to:
- Natural disasters
- Government restrictions
- Emergencies beyond control
- Refund or rescheduling will be provided as applicable
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13. SERVICE-SPECIFIC CONDITIONS
13.1 On-Demand Services
- Free cancellation before acceptance
- Charges may apply after acceptance
13.2 Emergency Services
- Generally non-refundable after booking
- Exceptions only if service failure is proven
13.3 Subscription Services
- Can be cancelled anytime
- Charges may apply for used portion
13.4 Prepaid / Customized Services
- May have stricter cancellation rules
- Terms shown at booking time will apply
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================ CANCELLATION CHARGES =================
14. APPLICABLE CHARGES
Cancellation charges may include:
- Visit fee
- Time and effort cost
- Service preparation cost
- Materials purchased or used
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15. DEDUCTION METHOD
Charges may be:
- Deducted from refund amount
- Added to payable amount
- Adjusted in future bookings
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================ PROCESS =================
16. HOW TO CANCEL
16.1. Login to Quiclix app
16.2. Go to “My Bookings”
16.3. Select booking
16.4. Click “Cancel” and confirm
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17. SUPPORT ASSISTANCE
Users can contact support for cancellation help:
Email: info@quiclix.com
Phone: +91 9873900739
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================ DISPUTE RESOLUTION =================
18. DISPUTES
- Users may raise disputes for cancellation charges
- Cases will be reviewed within reasonable time
- Decision by Quiclix shall be final and binding
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================ IMPORTANT DISCLAIMERS =================
19. PLATFORM ROLE
Quiclix acts only as a facilitator and does not control service execution.
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20. LIMITATION OF LIABILITY
Cancellation outcomes and refunds do not create liability on Quiclix beyond defined limits.
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21. MISUSE & FRAUD
Misuse of cancellation policy may result in:
- Account suspension
- Booking restrictions
- Permanent ban
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================ POLICY UPDATES =================
22. POLICY UPDATES
Quiclix reserves the right to update this policy at any time. Continued use constitutes acceptance.
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================ CONTACT =================
23. CONTACT
Salespeed Innovative Private Limited
Email: info@quiclix.in
Phone: +91 9873900739
Address: ______________________
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================ FINAL NOTE =================
By using Quiclix, you acknowledge that:
- Cancellation rules apply to all bookings
- Charges depend on timing and service
- Quiclix is only a platform connecting Users and Providers
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⚠️ IMPORTANT NOTICE
“Quiclix is a technology platform. Services are provided by independent Providers. Quiclix does not provide services directly.”
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